Last Updated: July 2026

Welcome

Thank you for choosing Thyme & Rosemary. By placing an order with us, you agree to the following Terms & Conditions. These policies help us provide the highest quality food and service while ensuring a smooth experience for every customer.

Orders

All orders are subject to availability and confirmation.

Meal prep orders are prepared according to our weekly menu and must be placed before the published ordering deadline. Catering and charcuterie orders should be booked as early as possible to ensure availability.

We reserve the right to refuse or cancel any order if products become unavailable, payment cannot be processed, or unforeseen circumstances prevent us from fulfilling the order.

Payment

Payment is required before pickup or delivery unless otherwise agreed upon in writing.

For larger catering events, a deposit may be required to secure your booking, with the remaining balance due before the event date.

Prices are listed in Canadian dollars (CAD) and are subject to change without notice.

Catering Bookings

We recommend booking catering services as early as possible, especially during holidays and peak event seasons.

Final guest counts, menu selections, and any dietary requests must be confirmed by the agreed-upon deadline. Changes requested after this date may not be accommodated.

Meal Prep Orders

Weekly meal prep menus may change based on seasonal ingredients and availability.

Meals are prepared fresh and are intended to be consumed within the recommended storage period. Customers are responsible for refrigerating meals promptly after pickup or delivery.

Heating instructions, when applicable, will be provided.

Allergies & Dietary Requirements

Our kitchen handles common allergens including, but not limited to:

  • Dairy

  • Eggs

  • Wheat

  • Gluten

  • Peanuts

  • Tree nuts

  • Soy

  • Sesame

  • Fish

  • Shellfish

While we take reasonable precautions to prevent cross-contamination, we cannot guarantee that any item is completely free from allergens.

Customers with severe food allergies should contact us before placing an order.

Pickup & Delivery

Customers are responsible for arriving during their scheduled pickup window.

If delivery is offered, someone must be available to receive the order at the agreed-upon time. Once an order has been delivered or picked up, responsibility for proper food storage transfers to the customer.

Delivery availability, fees, and service areas may vary.

Cancellations & Refunds

Meal Prep

Orders cancelled before the weekly ordering deadline may be eligible for a full refund.

Orders cancelled after production has begun cannot be refunded.

Catering

Cancellation policies may vary depending on the size and timing of the event.

Deposits for custom catering may be non-refundable once planning, purchasing, or preparation has begun.

If we are unable to fulfill your order due to circumstances within our control, a full refund will be provided.

Food Quality

We take pride in preparing fresh, high-quality food using carefully selected ingredients. We suggest that you consume products on the day of pickup to ensure freshness.

Photography

We may occasionally photograph catering displays, charcuterie boards, or grazing tables for marketing purposes.

If you prefer that your event not be photographed, please let us know in advance.

Website Information

We strive to ensure that all information, pricing, menus, and product descriptions are accurate. However, occasional errors may occur.

We reserve the right to correct pricing errors, update menus, or modify products without prior notice.

Intellectual Property

All website content, including photographs, logos, graphics, text, and branding, remains the property of Thyme & Rosemary and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Thyme & Rosemary shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or consumption of our products or services.

Our total liability shall not exceed the amount paid for the applicable order.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Thyme & Rosemary

Email: thymeandrosemary2@gmail.com

Phone: 604-700-1622